Custom Field and Two Contexts for the same Project and Portal

[Sherry Nightingale]

Hi and HNY!

I am using JSM to capture requests that come in to the SUPPORT Team

There are two request types:

- Content Uploads

- Web Requests

Each request type is using the Language Scope custom field but they need different contexts

Is there a way of having two contexts applicable to the same project and portal?

Thanks

Sherry 

[John Funk]

Hi Sherry,

You can't have two Contexts for a custom field for the same project (meaning you select the Project in the Context. But if the Request Types are connected to different Issue Types, then you can create the two contexts based on Issue Types. 

[Sherry Nightingale]

Hi John

The issue type is Task for both - the request types will be submitted via the portal and create tasks in the same project although categorised by which request type it is

It looks like the only way I can do this then is to create another custom field specifically for one of the request types but that causes issues when reporting because the report would need to be done on two custom fields instead of one

Would that be your understanding too?

Thanks

Sherry 

[John Funk]

I would actually go to the trouble of adding a new Issue Type and Connect one of the Request Types to it. 

Or you could do the custom field like you describe - you can hide that and populate it so the user never sees it. 

[Sherry Nightingale]

I'm researching Forms (not dynamic forms) in JSM - could this be a solution?

[John Funk]

What exactly are you trying to accomplish? 

[Sherry Nightingale]

There are two request types that both need a language field but the list of values are different

The requests will land in a project as tasks that'll be categorised by the request type