Custom Field - Double Cascade mandatory List on Portal

[Sergio Beretta]

Good morning gentlemens,

i created a custom field based on double cascade list and maked it mandatory and putted it on the standard Ticket page. When i try to use it o the Portal, the double cascade list is not mandatory at all even if the orange star appears on the Portal. Any suggestion?

Thanks in advance.

Regards.

Sergio.

[Walter Buggenhout · Accepted solution]

Hi @Sergio Beretta,

Welcome to the Community, also on behalf of the many women's here ;-)

Are you sure you marked the fields as required on the request type form? When you are configuring your project, in Project Settings > Request types > click through on a request type > Request form:

If you mark a field as required there, your customers should not be able to file a ticket without filling out the data first.

If you did that and still experience the issue, could you share a couple of screenshots of what you are trying to do and where the problem occurs?

kr,

Walter 

[Sergio Beretta]

Hi Walter,

thank you so much for your fast response and my apologize for all the communities ladies.

I did exactly what you are suggesting me, here below some screen shot, first one the field (Moduli e Funzioni) propertis where mandatory is enabled, second one about the same Field into the Portal, as you can see I can send the ticket without fill anything in the mandatory Field (Moduli e Funzioni) the third one the same field into the Service Management Console that almost works well.

Almost works well in the sense that even if the field is a mandatory two level cascade list, only the first level it's really mandatory the second one not at all, I have already found in the community some one who is facing the same issue with a mandatory two level cascade list.

https://community.atlassian.com/t5/Jira-questions/How-to-set-custom-field-mandatory-based-on-cascading-custom/qaq-p/95681

Is it possible the problem i am facing with on the portal is related to the two level issue previously described?

Thank you for your support.

Regards.

Sergio.

[Walter Buggenhout]

Hi @Sergio Beretta,

Thanks for your reply and the additional information provided. You are right that there is an issue with validating both fields of a cascading select.

There used to be a feature request for fixing this: JRACLOUD-10302.  Atlassian has acknowledged this being an issue, but also indicated that it has no plans on fixing this.

Do have a look in the comments on that ticket if any of the suggestions or workarounds mentioned there might be worth a try in your specific case.