Hi Team,
For testing purposes, I have connected a Custom Email Account to one of the JSM projects. The goal is to ensure when external users are sending emails to this ID, it should create a ticket.
At this point, I was able to successfully connect a custom email. But when I tested to send an email from an external domain it threw an error "Sorry, self-signup is disabled for this help center. You need to be invited first"
Hi @Swaroop Kumar ,
Can you ensure below settings are selected for you:
Lastly, see if you are affected by this bug - https://jira.atlassian.com/browse/JSDCLOUD-12609?attachmentOrder=desc
Thanks,
Aditya
Thanks for your response. That worked like a rocket!
Is there a way I can imply this only to a specific project? It looks like the above changes will affect all the JSM projects.
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These settings are only available at instance level. But, you can restrict external customer sign-up for certain domains under Settings > Products > Customer Access section.
Also, do checkout this doc on how customer access settings impact project permissions.
If this was helpful, please mark it as answered so that it can help other members of the community.
Thanks,
Aditya
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