Custom Email Account > Connectivity Log Empty

[MITSI Support]

Hello, I just added our support mail to the custom email account under Email Request. However upon checking the email logs > Connectivity Log, it show empty data... and i'm when i tried sending a test mail to our support mail, it does not create ticket automatically.. 

Our email is listed on connected email accounts but shows "No email received ever". 

[Pramodh M]

Hi @MITSI Support 

Welcome to the Community!!

Were you able to successfully connect and add the email?

Can you please share the screenshot of the added email address?

Try changing the email request mapping for a request type and see if it works

https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/

Thanks,
Pramodh

[Sune Vester Lindhe]

Hi,

I am experiencing the same problem:

About half an hour after setting up the custom email, the connectivity log is empty?

Br, Sune

[Sune Vester Lindhe]

Update: In the mail server log, I can see that an IP I assume to be Atlassian Cloud connected around the time that I set up the email address, but there have been no connections since.