Custom Email Account > Connectivity Log Empty

MITSI Support
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February 2, 2022

Hello, I just added our support mail to the custom email account under Email Request. However upon checking the email logs > Connectivity Log, it show empty data... and i'm when i tried sending a test mail to our support mail, it does not create ticket automatically.. 

Our email is listed on connected email accounts but shows "No email received ever". 

 

3 answers

1 vote
Pramodh M
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February 3, 2022

Hi @MITSI Support 

Welcome to the Community!!

Were you able to successfully connect and add the email?

Can you please share the screenshot of the added email address?

Try changing the email request mapping for a request type and see if it works

https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/

Thanks,
Pramodh

0 votes
Soporte Bodegas Lopez Morenas
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August 22, 2024

Same problema here. I connected Jira with an Outlook account. It's succesfully connected, but can't receive tickets by this channel, and log connectivity is empty.

0 votes
Sune Vester Lindhe
Contributor
March 22, 2023

Hi,

I am experiencing the same problem:

screen.jpg

About half an hour after setting up the custom email, the connectivity log is empty?

 

Br, Sune

Sune Vester Lindhe
Contributor
March 22, 2023

Update: In the mail server log, I can see that an IP I assume to be Atlassian Cloud connected around the time that I set up the email address, but there have been no connections since.

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