Hi,
On creating a "Onboard new employees" service request I'd like to automatically create multiple different subtasks to create an account for (for example):
ActiveDirectory
Google Workspace
Payroll system
Zendesk
etc.
Each subtask is managed by a different person hence the split subtasks.
Is this possible via either UI or scripting?
You could easily do this using automation. The basic structure would look like below.
Note: since sub-tasks don't have a request type, they will not show up in the portal for the customer. (Which might be exactly what you want, but it is good to know, why they won't show up).
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Interesting Problem statement
This can be fixed by creting a rule that should trigger when a service request is created
You have to add actions to crete subtasks
Consider including the assignee for each subtasks to ensure it us assigned to the corresponing member
This part we able to achieve by using the scripting with the help of scriptrunner
However you can try the above solution and Let us know if it is not solved - Happy to help !!
Thanks
Huma
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