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Creating subtasks from service request

Gunnar Helgi
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February 13, 2024

Hi,

 

On creating a "Onboard new employees" service request I'd like to automatically create multiple different subtasks to create an account for (for example):

 

ActiveDirectory

Google Workspace

Payroll system

Zendesk

 

etc.

 

Each subtask is managed by a different person hence the split subtasks.

 

Is this possible via either UI or scripting?

2 answers

1 vote
Jack Brickey
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February 13, 2024

You could easily do this using automation. The basic structure would look like below.

  • trigger - issue created
  • condition - field condition, request type = "onboard new employees"
  • action - create sub-task with parent set to trigger issue
Rudy Holtkamp
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February 13, 2024

Note: since sub-tasks don't have a request type, they will not show up in the portal for the customer. (Which might be exactly what you want, but it is good to know, why they won't show up).

Like Jack Brickey likes this
0 votes
Humashankar VJ
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February 13, 2024

Hi @Gunnar Helgi 

 

Interesting Problem statement
This can be fixed by creting a rule that should trigger when a service request is created
You have to add actions to crete subtasks

Consider including the assignee for each subtasks to ensure it us assigned to the corresponing member

This part we able to achieve by using the scripting with the help of scriptrunner

However you can try the above solution and Let us know if it is not solved - Happy to help !!

Thanks

Huma

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