nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Creating notifications

Chris Johnson_ejrhj8

Hey everyone. Jira is a new product for me. I have only been using for a couple of months and, have recently been tasked with creating a number of notifications for 60, 90 day and yearly project intervals (document review, maintenance....etc).

I see that there is an option to create alerts, so checked, but doesn't appear that I have the option to generate a 60, 90 or yearly alert interval.

I imagine that it's simple, and I've researched with no luck so far.

Can anyone provide the info necessary for me to create the alerts?

I truly appreciate it.

.......Chris

Accepted answers

All comments

Mikael Sandberg

Hi @Chris Johnson,

Welcome to Atlassian Community!

The Alerts that you see in the menu on the left-hand side in a JSM project is coming from Opsgenie, and are generated by services you defined in there and what you are monitoring. Based on what you are describing you are for something different. You should look at Automation which can be used to create notifications after a specific time period among other things. Another option would be use SLAs, for example I have a project that is using SLAs to automatically expire an approval after a year, and then uses automation to inform the reporter 60 days before the SLA is about to breach that they need to take action.

Chris Johnson_ejrhj8

Hey Mikael. Thank you very much for your feedback!

I don't see the option for automation in my profile, so I believe that I may have to ask our Admin for access, or maybe I am not checking the correct location.

Where will I find the automation option?

Thanks again.

Mikael Sandberg

You need to have project admin permissions in order to configure automations, and once you have that permission you will find automation under Project settings.

Chris Johnson_ejrhj8

Awesome! Thanks again Mikael.

Karyna Tyrnavska _SaaSJet

Hi, @Chris Johnson !

Another solution you can try out is the Recurring Checklists and Report app.

My team has developed it for managers to always know what needs to be done. So, you can convert your task into checklists. The system will automatically create an issue with a checklist.

Here is an example of how a checklist looks in the task created by the system:

What about 60, 90 or yearly alert, use Recurring.

Let me know, if any questions

Best wishes

Chris.Johnson

Hey Karyna. Thank you very much for this resolution. I am going to create a couple of test alerts.

Will follow-up with you asap.

Truly appreciate it.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management