Creating issue on behalf of other user

[Soukaina BOUKIR]

Hi,

To report an issue on the portal, the client must select the asset concerned.

However, as an agent, if I would like to report an issue on behalf of a client, I can't see the list of his assets, I can see only mine.

Is there any solution for this case?

Thank you.

[Pedram Mireftekhari · Accepted solution]

most likely the asset field is tied to the report field, so if you change the reporter field to the customer you should be able to find the related assets

[Soukaina BOUKIR]

I have just tested creating an issue, as an agent, for a certain client, but I have only my assets on the dropdown list

[Pedram Mireftekhari]

are you creating the issue from JSM portal or JSM ui (agent side)?

do you have reporter field on the screen? 

[Soukaina BOUKIR]

from  JSM ui (agent side), yes I have the reporter field, that I filled in with the customer's name

[Pedram Mireftekhari]

then AQL behind the Asset field is not related to the reporter, check what is configuration behind the asset field.

[Soukaina BOUKIR]

Thank you @Pedram Mireftekhari , I set the assets filter scope and It worked.