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Creating automation for identifying duplicate by custom field


Is it possible to run a JQL Query to identify duplicate issues from a customfield? 

For example, Issue A has 'customfield123' (correlation id) which has the value 'INC12345' and I'd like to identify other issues B/C/D that have the same value as 'INC12345' in their 'customfield123'.

The objective is to create a Automation rule that can identify duplicates , link them and then another automation to delete those linked as duplicate.

I'm trying to follow How Delete Issue with the same name ( however this refers to using the summary field, I would like to use a customfield which is our accurate way of identifying the duplicates for our purpose as we have unique issues with the same summary.


What is the branch rule / related issue JQL query we need to use for this objective?

1 answer

1 accepted

2 votes
Answer accepted

@Ahmet Cayir -

Welcome to the community.  Yes, you can use JQL and query against your custom field that have the same value in your custom field.

It will look something like -

project = <projectkey> and customfield = 'INC12345'  (NOTE - On your custom field testing, it will depend on the field data type which control on the operator(s) that you can use.  Example - if your custom field is a single line of text data type, then you can only use ~, !~, is, is not operators for testing the value)

In regards to Automation Rule setup, you need to first determine what is the triggering event, For a triggering event that uses JQL, you can only use "Scheduled" event, where you can add components of the rule using condition/branching that uses JQL.

Here is a link on Branching rule via Automation for Jira -

Lastly, there is no branching rule via JQL directly.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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