Using a server based instance, i need to create a monthly report for assets that have licenses expiring at the end of the month.
Im not familiar with insight's ability for this.
Can it be done on jira's automation? Can i create an IQL filter with a subscription?
Any thoughts or guidance?
The practice around licenses are not well articulated in Insight. Companies deliberately obfuscate licensing to make it harder to compare their licenses against competitor licenses, so it's hard to sayn
You've tagged this question as cloud, and this is easier to do in Insight Cloud because of the automation rules and the scheduled actions trigger. However you've asked for server, and Server has an in-built automation engine that is designed for questions like this. Our managed services team uses this rule:
Hope that gives you enough of an idea of how to use server automation for this.
Server Insight automation is like Service Desk legacy automation. The Insight automation screen has three columns: first is the trigger, the second is the 'if', the third is the action. That is, the second is for, "If there are any results for this IQL query", then do the associated action in the third column, which in this case is Create a Jira issue.
A created Jira issue is a better than a report: it conveys all the information of an email, except it's actionable.
For reference of cloud people, here's how to do the same thing in cloud: you may find in Cloud that Automation expects you to be working with an issue and won't let you make an object search. So you will have to create an issue first, and auto-close it if nothing found. Consider instead:
If you want to learn more about automations, there is a paid training course for it. Insight automations are so new that there aren't any training materials yet. Welcome, and good luck!
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events