Creating an FAQ page on the portal login page

[Steve Behm]

Our company has a Jira Service Management project that requires a user to login/create an account before they are able to make a request/contact us.

I would like to have an FAQ page available to users that visit the portal BEFORE having to login. This would allow users that don't want to create an account or login to view the FAQ at least.

Is this possible to do?

[Judd Garratt · Accepted solution]

Hi Steve,

If you have Confluence, one way to do this is to create a FAQ page with anonymous access turned on and then link to it from the portal login message:

• Turn on anonymous access for Confluence
• Create a new space, create the FAQ page in this and then turn on anonymous access for that space
• Add the link to the portal login message

If you don't have Confluence, or have sensitive info in Confluence that precludes turning on anonymous access, you could use any public-facing FAQ page (e.g. on a website) or spin up a new Confluence site expressly for the purpose of holding public-facing FAQs.

This is a great use case I reckon the product should consider!

[Steve Behm]

Judd,

Really appreciate your reply. I appreciate you helping me with the workaround!

I agree this could be a great addition to the Jira product.

Thank you!

[Judd Garratt]

My pleasure, glad to help!