Creating a field for issue type which would be visible in Problem Request type

Divyansh Mago May 23, 2022

I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Request form Tab. 

 

PS. I have created a Problem request type and using that as an input for on Customer Portal for Support.

 

 

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2022

Hi @Divyansh Mago ,

welcome to the Atlassian community!

Please could you specify type of custom field Serial Number? Here a list of supported field types on portal side https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-management-customer-portals-867182673.html

Hope this helps,

Fabio

Divyansh Mago May 23, 2022

It's a uuid field for Serial Number of our product units.

image.pngimage.png

It is visible in Agent view.... i wonder why i cannot add this in request form.

 

 

If this is not possible.. is it possible to have two labels in one issue type ? 

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2022

I see Serial number as visible field on Request Form. Isn't it on portal side?

Divyansh Mago May 23, 2022

This works... Thanks. I created a Text field and it shows up now. Thanks for your help.

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2022

you're welcome @Divyansh Mago 

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