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Creating a field for issue type which would be visible in Problem Request type


I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Request form Tab. 


PS. I have created a Problem request type and using that as an input for on Customer Portal for Support.




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Hi @Divyansh ,

welcome to the Atlassian community!

Please could you specify type of custom field Serial Number? Here a list of supported field types on portal side

Hope this helps,


It's a uuid field for Serial Number of our product units.


It is visible in Agent view.... i wonder why i cannot add this in request form.



If this is not possible.. is it possible to have two labels in one issue type ? 

I see Serial number as visible field on Request Form. Isn't it on portal side?

This works... Thanks. I created a Text field and it shows up now. Thanks for your help.

you're welcome @Divyansh 

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