I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Request form Tab.
PS. I have created a Problem request type and using that as an input for on Customer Portal for Support.
Hi @Divyansh ,
welcome to the Atlassian community!
Please could you specify type of custom field Serial Number? Here a list of supported field types on portal side https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-management-customer-portals-867182673.html
Hope this helps,
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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