Creating a Board in Service Management

[Robynne Barnard]

I have recently moved a project from Jira Work Management to Jira Service Management. I would like to implement a board in this workflow. I saw that the help box suggested using features and turning on the Board Toggle. However, this did not seem to work - does anyone have any suggestions?

[Sarah Wright]

Boards are available in JSM projects via a feature toggle that the OP was probably using. Since rolling out they have been moderately enhanced with additional functionality but (as of this posting) unlike a JSW board they cannot be based on a filter or pull from multiple projects. 

[Trudy Claspill]

Hello @Robynne Barnard 

You said

using features and turning on the Board Toggle. However, this did not seem to work

In exactly what manner did this "not work"? Are you unable to see the option in the Features area of the project? Did you not get the type of board you were expecting?

[Joseph Chung Yin]

@Robynne Barnard -

What kind of boards (dashboard, Kanban/Scrum),  that you are trying to create?  By design - In JSM project, issue management is done via Queues and not via Kanban/Scrum board.  The latter boards are used for Jira Software application projects.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Andreas Alexandrou]

Hello Robynne,

As per documentation below, Jira Service Management projects do not include boards, however, if you also have Jira Software on your site, it is possible to create a board and fill it with service project requests.

https://confluence.atlassian.com/jirakb/creating-a-kanban-board-for-a-jira-service-management-project-1001823609.html

Kind regards,
Andreas Alexandrou

[Trudy Claspill]

@Andreas Alexandrou 

Your answer is incorrect. A new feature is being rolled out to enable a kanban-like Board feature for JSM.

https://jira.atlassian.com/browse/JSDCLOUD-8389

This functionality has already been rolled out to some sites, though it does not appear to have been announced in the weekly Blogs.

[Andreas Alexandrou]

Hello @Trudy Claspill , thanks for pointing this out and for the information provided.