Creating Issue with custom field using REST API "Specify the value in an array" error

[Piercen Di Berardo]

Hi,

I am trying to move tickets from autotask to jira. I can retrieve the information from autotask and create a corresponding jira ticket, but when I try to use our custom "Organizations" field, the custom field gives me issues. The organizations field is a multi-select list. When I query the custom field I get the json below. I am using python, and I tried hard-coding the Organizations field for a ticket, yet I still got the same error "Error 400: {"errorMessages":[]."errors":{"customfield_10002":"Specify the value for the Organizations in an array"}}.

I have tried everything I can think of, yet I still cannot get the Organizations field to work. Any suggestions would be greatly appreciated.

[
  {
    "id": 6,
    "name": "PLACEHOLDER_NAME",
    "domain": ""
  }
]

formatted_ticket = {

        "fields": {

            "assignee": {

                "id": assignee

            } if assignee else None,

            "summary": ticket.get("title", "No title provided"),

            "description": {

                "content": [

                    {

                        "content": [

                            {

                                "text": (ticket.get('description') or 'No Description') + additional_info,

                                "type": "text"

                            }

                        ],

                        "type": "paragraph"

                    }

                ],

                "type": "doc",

                "version": 1

            },

            "issuetype": {

                "id": "10003"

            },

            "priority": {

                "id": str(ticket.get("priority", 3))

            },

            "project": {

                "key": "LAT256"

            },

            "customfield_10002": [

                        {

                            "id": "6",

                            "name": "PLACEHOLDER_NAME",

                            "domain": ""

                        }

                    ],

            "labels": company.split(' ') if company != 'N/A' else [],

        },

        "update": {}

    }

[Jehan Bhathena]

Hi @Piercen Di Berardo 

Your syntax for the field looks correct, tested this at my end for a "Select List (multiple choices)" custom field and it worked:

You can try this API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-editmeta-get, to verify if the parameters that you're passing are correct.

I'm not a python dev, but can you check if are you passing the "labels" in an array too?