Created VS Resolved Issue Report not showing the correct values

[Hafiz Anas]

Hi Concern's


I am facing a challenge to get the correct data from created vs resolved issue report with in the given period of time.

As you can see that in below screenshot all the issues in report is showing against created whereas most of the issues have closed. 




Please look  into this and do the needful.

Thanks

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

"Resolved" in Jira means that a resolution has been set on the issue (it can be any value, "unresolved" simply means there is a null/empty value in the database field).

Your graph tells me that your admins have neglected setting a resolution when your issues are closed.  They need to change your workflow so that it either asks a user to choose a resolution when they close an issue, or set it automatically with a post-function.  (And clear it on any form of "reopen")

[Marcin Wiktor]

Hello,

check if your issues are set with any "Resolution":

Maybe you messed something up with your workflow, and it does not set the resulution on transitioning to done statuses.

[Hafiz Anas]

Hi Marcin,
Thanks for your response,

You are absolutely right, but the issue is to set Done status with accepted or closed to get the correct result in report.

Can you please guide how I can set resolution with status or workflow from setting in JSM?

Waiting for your kind response.

Thanks
 

[Marcin Wiktor]

Sure, you can use this guide -> https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

Then to update all existing issues, you can use the bulk change function to automatically set Resolution on the issues that are missing it.

[Nic Brough -Adaptavist-]

Um, no, generally, in a correctly configured Jira, you can not use bulk change.

The reason for this is that the resolution field is never placed on an "edit" screen for an issue (nor create)

Bulk-edit will only offer you fields that are on the edit screen to amend.