Create two different Help Centers with the same Project

[Gustavo Moraes]

Good afternoon, guys!

In my company, we have a single Service Desk (Jira Service Management), where we deal with all types of requests in the same place, and we want to keep it this way.

But as we deal with lots of different types of things (Simple requests, Changes, Documentation, etc.) we'd like to separate them.

I'd like to, for example, create two Help Centers for the same Project, but with different options being displayed.

Let's say that I have Project "TEST 1".
In this project, I have Request Types A, B, C, D, E, and F.
I want to create one help center with options A, B, and C and another with options D, E, and F.

I couldn't find a way to do it, also couldn't find another way to try doing it without using third-party apps (got tired of it already).

Any thoughts on this?

I deeply appreciate your assistance.

Thanks a lot!

[Joseph Chung Yin · Accepted solution]

@Gustavo Moraes -

Unfortunately, it is not possible to have one project in different Help Centers as I agreed with @Mikael Sandberg

What you can do is to group your request types into different groups for the same project in one Help Center portal.  So users can access the appropriate group with the specific set of request type(s).

Hope this also helps.

Best, Joseph Chung Yin

[Shikha Verma · Accepted solution]

Hi, @Gustavo Moraes. Jira Service Management Standard supports a single Help Center for each service project, which displays all request types available in that project. But you can use Customer Portals with Different Groups of Request Types. For that 
Go to Portal Settings and create Portal Groups (e.g., "Simple Requests," "Changes," "Documentation"). Drag and drop the request types (A, B, C, D, E, F) into their respective groups. This is a workaround for providing a clearer structure to users.

Also, when you click on your profile icon in the portal. From the dropdown, select "Create help centre"(refer to the screenshot below). But this available for Premium. 

[Mikael Sandberg · Accepted solution]

Without an app this is currently not possible in JSM. You can now create multiple help centers and configure those independently, but within the same project you cannot say that one help center should have different request types from another.