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Create tickets from OpsGenie only in worktime

Evgenii Pereverzev
Evgenii Pereverzev November 2, 2022

Hi,

Have integration of Opsgenie and Jira SD

Question how to configure that tickets will be created only during working hours?

If alert created in non working time - create ticket but only whe work time starts?

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Andrew Laden
Andrew Laden
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November 3, 2022

If you are on a standard or enterprise plan you can add "Notification Policies" that can be used to delay notification to a set time. 

For example the policy below says that any alerts that come in overnight friday to saturday or saturday to sunday should get delayed till 9:30 AM the next morning.

 

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