Create issue screen never loads when the Create button in the top bar menu is clicked, only spins.

[Tiffany Myers]

When trying to create an issue using the create button from the top bar menu, the issue create screen never loads.  The wheel just continue spinning.

We are able to create a new issue by right-clicking & opening link in a new tab.

Any ideas how to fix or what might be causing this to happen?

[Joseph Chung Yin · Accepted solution]

@Tiffany Myers -

I would recommend you to try to open an incognito session of your browser, and then test out the "Create" button operation to see if the screen loads properly.

If so, then it may be something with your local browser app's client cache issues for the problem that you are seeing.  You should try to remove all cache and to see if you can repo the issue or not.

Hope this helps.

Best, Joseph Chung Yin

[Tiffany Myers]

We will try this and let you know if it worked.

Thank you,

Tiffany Myers

[Tiffany Myers]

Clearing the cache did not work.  Any other ideas?

[Joseph Chung Yin]

@Tiffany Myers -

Is this happening to only for one specific project or all of your projects?  

Best, Joseph

[Tiffany Myers]

Joseph,

We got it working again.  It was some coding which was causing the issue.  The coding to hide the "None" option on 2 Radio Button Custom Fields was the issue.  This is Jira Data Center on a specific network and the scripting was the problem.  

Thank you though!

V/R,

Tiffany

[Joseph Chung Yin]

@Tiffany Myers -

Thanks for your update.  BTW, "None" option is the system default for NULL value in the Jira/JSM application, so it is never a good idea to change that behavior with custom coding.

When you have a chance, please click on "Accept answer" when you have a chance, so others with similar ask will see this posting as an answered one in the community.

Best, Joseph