I'm trying to create a gadget in my dashboard that shows from all the resolved issues that a certain amount of issues were resolved in x amount of hs.
Our current SLA "Time to resolution" is of 48hs.
I don't know how approach this, I'm new to JQL and gagdets.
Hope you can help me :)
Hi @ext_jepodola ,
As far as I know, it is not possible with the built-in JQL functionalities. For that specific reason, we developed Status Time app. It provides reports on how much time passed in each status or a group of statuses. In you case you group statuses from "open" to "closed" to get "resolution time".
Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.
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