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Create gadget - Resolved issues vs Time to resolution

Hi Community!

I'm trying to create a gadget in my dashboard that shows from all the resolved issues that a certain amount of issues were resolved in x amount of hs. 

Our current SLA "Time to resolution" is of 48hs. 

I don't know how approach this, I'm new to JQL and gagdets. 

Hope you can help me :)

Thanks!!

3 answers

Hi, @ext_jepodola

My team has prepared a small guide on creating a Time to Resolution graph on Jira Dashboard with Atlassian gadgets. It is also possible to display the Created vs. Resolved Issues Chart and Time to First Response Graph on the dashboard.

Find out all information here. It will take up to 3 minutes.

Hope you find it handy. Don't hesitate to ask more questions if you have.

Hi @Anastasiia Kozaruk _SaaSJet_ 

Thanks for your answer. I was able to create a Time to Resolution graph, Created vs. Resolved Issues and Time to First Response. 

However I am looking for an integrated graph that shows the amount of issues created in x amount of hours, which none of the above graphics show.

0 votes

Hello @ext_jepodola

To simply get the issues "that were resolved in the last X hours" you can use a JQL like:

project = ABC and status = Resolved and status CHANGED TO Resolved AFTER -48h

 

If you want to see how long it took for issues to get resolved, you will need to use an SLA app or a reporting app.

In case you are OK with using a marketplace app, our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time

You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type). 

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_StatusDuration_LeadTime_Average.png  tisCloud_StatusDuration_LeadTime_Chart.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/1211756

EmreT

Hi @Emre Toptancı _OBSS_ 

Thanks for your answer! I'm actually not allowed to download any apps or add-ons to our project, since I'm in a company managed Jira. 

0 votes
Bloompeak Support Marketplace Partner Jul 24, 2021

Hi @ext_jepodola ,

As far as I know, it is not possible with the built-in JQL functionalities. For that specific reason, we developed Status Time app. It provides reports on how much time passed in each status or a group of statuses. In you case you group statuses from "open" to "closed" to get "resolution time".

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps

Hi @Bloompeak Support

Thanks for your answer! I'm actually not allowed to download any apps or add-ons to our project, since I'm in a company managed Jira. 

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