Create dynamic forms Jira Service Management ?

[Alejandro Yudis Amaya Bonilla]

I have a form, created in a simple way, but I want to have conditional fields, for example, if a user chooses an option from the dropdown menu, it shows a text box and if not, it does not show. Is this possible to do?

[Alex Koxaras _Relational_]

@alejandro yudis amaya Bonilla hi

You have to create a form and add a section to it. This section can be bound to single/multi select fields and not to text. Read more here:

• https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/
• https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

[Kate Pawlak _Appsvio_]

Hi @alejandro yudis amaya Bonilla ,

Of course, it's possible! Forms (previously known as ProForma) are available in every pricing plan. Forms configuration is available under project settings in the service project. You have to add these fields to separate sections and define a condition when the next section is displayed, for example, when someone checked the ABC option in the previous section.

Here you can find documentation: https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

I hope it helps. 

Best regards,

Kate

Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

[cheikh charles ndiaye]

Hello @Kate Pawlak _Appsvio_ ,

I am using a data center version of jira service management and the forms section doesn't come natively. Will the form section be available if i purchase a licence or will i have to download and pay pay for proforma even if i get a licence??

Thanks

[Kate Pawlak _Appsvio_]

Hi @cheikh charles ndiaye ,

Unfortunately, in case of data center, Forms are an add-on for which you have to buy a separate license. What I know, there is no plans to make it as a native feature like in Cloud version.

[Karyna Tyrnavska _SaaSJet]

Hi, @alejandro yudis amaya Bonilla !

You can create Jira dynamic forms using Smart Jira Forms add-on if you`re ok with Atlassian plug-ins. My team has developed this add-on to collect data, feedback and share form externally

Use Form logic for this case

[Aleksandra Cieslak]

Hey @alejandro yudis amaya Bonilla ! :D 

You are able to create dynamic form using Extension for JSM plugin. It gives you more that this one possibility. You can also e.g. use Bundle Fields in your configuration (you can dynamically show more than one field, it is treated like one field from jira perspective).

There is much more! Extension is like the multitool for your Customer Portal. You can find more in the documentation.

If you are interested in demo feel free to contact our support team.

Hope you are interested in trying our tool.

BR,
Aleksandra