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Create customer notification for ticket moving to a new status

Christos Tziagkanas
Christos Tziagkanas March 3, 2021

Hi,

I just added a new status in the workflow of a ticket and i would like the customer who reported a ticket to receive an email notification when the ticket moves to this new status.

Any ideas?

Thanks :)

 

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Jack Brickey
Jack Brickey
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March 3, 2021

Look to Automation. For example...

trigger - issue transitioned

conditions - optional based on you needs

action - add comment and share with customer OR send email to Reporter. I prefer the first as the comment provides history

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Christos Tziagkanas
Christos Tziagkanas March 3, 2021

great, just figured it out. Thanks a lot :)

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