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Create automation to send an email based on issue key

We have 6 service desk projects. 3 helpdesk projects and 3 operations projects.

I am trying to set automation to send a different email to the reporter based on what the project is and it doesn't work.  It just sends the second email.  I tried putting them as separate rules but that didn't work either. It only sent the same email.

 

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1 answer

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Pramodh M Community Leader Apr 27, 2022

Hi jace.jones@envestnet.com 

Just checking, is the issue moved event correct?

Can you add the fetch issue data right after the trigger and see it works?

Thanks,

Pramodh

Hi @Pramodh M The issue moved event is correct. I added fetch issue data right after the move event and still only received the second email when I moved a ticket from the TRVHD project to the project in question. 

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