You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Welcome to the community.
This should be you starting point for the Jira side.
There are sample calls included here that will help you create tickets.
Similar documentation for Salesforce is here.
But getting a full blown integration off the ground has a lot of added caveats to it like queue management, conflict resolution, error handling and scaling.
I have not used this kind of configuration ,but I know that there are 3rd party apps for this.
The most common used ones are:
This allows you to keep issues in synch and create Salesforce issues from Jira an vice versa.
@AmyG hi. Just to add another possible solution for the integration - a 3rd party tool, ZigiOps, that can be found in the Atlassian Marketplace. It's 100% no-code and does not store any of the data that's transferred between the integrated instances. It will automate the tickets/cases creation and will keep the teams updated in real time (the integration is bi-directional). It's easily customizable and simple to use. You can explore it, we offer free trial to test it.