Create a request type via API

[Anthony Norwood]

I have a number of projects where I need to create the same request type on each of them; rather than going through each one manually, is there a way to use the REST API to create the request type? I'll then be able to iterate through projects and do it automatically.

I've had a look at the REST API documentation and couldn't find anything related to creating Request Types, so was hoping I'd just missed it.

[Kai Becker · Accepted solution]

Hi @Anthony Norwood ,

currently this is not possible. There have been apps to implement this use case on Server/DC, but as of now, the needed API is not available in Cloud.

Kind regards,
Kai

[Brant Schroeder · Accepted solution]

@Anthony Norwood Welcome to the Atlassian community

@Kai Becker is correct that is not available in the cloud product.  You can learn more about the API here: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-requesttype/#api-group-requesttype 

[Rodney Dsouza (Atlassian Certified Expert)]

@Anthony Norwood  It seems like now in 2023, things are changing and they are adding this as a API endpoint.   See here:   https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-requesttype-post

[Christophe Promé]

Thanks for sharing Rodney!

It’s indeed possible to create a request type using the REST API. However, it can't be added to a group this way. As a result, the request types created programmatically won't be visible on the JSM portal until they are manually assigned to a group.

Request type groups is left empty, which means this customer request type will not be visible on the customer portal

Do you know of any solution for this?