Create a project with drop list without summary required

[Nokrashy]

Hello all,

I have created a new project (Team-managed service management).

Because I'm in need to create a project with a drop list menu to make it easier for our users.

But I'm blocked because the field of the summary is required

So, please advise us, What should I do in this situation?
- Should I make a new project?  if yes, please let me know the name of the project
- There is a solution instead of creating a new project

Thanks and Regards
Nokrashy

[Rik de Valk · Accepted solution]

Hi @Nokrashy , 

The summary is always required. But you can hide the Summary field from the Portal and give it some default value. This way the users who raise a ticket on the portal will not see the Summary field. 

I'm not sure what you mean by 'a project with a drop list menu'. 

Kind regards, Rik 

[Nokrashy]

Hi @Rik de Valk,

Thanks for your prompt response.

I mean by 'a project with a drop list menu' that i want the project be depened in the request type on Dropdown list which i choosed, but the issue that the user MUST write a summary and i don't need the summary.

As shown in the attached screenshot:
I need only these data in the Customer Reuest Form (Dropdown - Description - Phone number - Order ID - Labels)

I don't need Summary, but it's required and i can't make it optional


And as shown in the second screenshot in my view of requests
The Drop down list in not appeared and I don't know Why!?

But i appears in the details of the request as shown in the third screenshot

Regards
Nokrashy

[Rik de Valk]

You can click on the Summary field, and at the bottom, you can select "Use preset value and hide from the portal"

[Nokrashy]

The issue that I don't have this option on my project as shown below: