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Create a new support ticket using API

I have only the user id, email, and message - I want to create a new ticket using API.

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Creating new tickets

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post

If anyone like me wants to create tickets for the users to move more data it is important to remember to replace 'requestParticipants' with 'raiseOnBehalfOf'.

 

Creating new customers

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-post

This is a very generic answer - I am already spending a lot of time figuring out all the fields. I will post here an answer if I will get the actual request body in a reasonable time.

I got most of it but some parts are just not working for me:

  • don't know how to set requestType - I am creating a support ticket but not able to connect it with the proper type (this is nice to have)
  • language - I support more than just English and I am not able to set the proper request language - I've tried setting X-Force-Accept-Language (important)
  • when I reply to the customer in activity section the state is not changing to waiting for the customer (critical)
  • as a user, I am not getting any email notifications at all (critical)

Am I doing something wrong here? My current setup base on email support tickets (when I send email myself and add the user as a participant) and web-based support - both work fine.

Besides not being able to use proper language I've solved all other issues by using a proper endpoint -> https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post

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