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Create a new support ticket using API

I have only the user id, email, and message - I want to create a new ticket using API.

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Creating new tickets

If anyone like me wants to create tickets for the users to move more data it is important to remember to replace 'requestParticipants' with 'raiseOnBehalfOf'.


Creating new customers

This is a very generic answer - I am already spending a lot of time figuring out all the fields. I will post here an answer if I will get the actual request body in a reasonable time.

I got most of it but some parts are just not working for me:

  • don't know how to set requestType - I am creating a support ticket but not able to connect it with the proper type (this is nice to have)
  • language - I support more than just English and I am not able to set the proper request language - I've tried setting X-Force-Accept-Language (important)
  • when I reply to the customer in activity section the state is not changing to waiting for the customer (critical)
  • as a user, I am not getting any email notifications at all (critical)

Am I doing something wrong here? My current setup base on email support tickets (when I send email myself and add the user as a participant) and web-based support - both work fine.

Besides not being able to use proper language I've solved all other issues by using a proper endpoint ->

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