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Create a log-in free portal for customer support

Yuwen He October 12, 2023

We'd like to create a basic customer support portal where anyone can submit a request. Now the portal requires a username and password.

 

Failed to follow the instruction given on this page, https://confluence.atlassian.com/servicemanagementserver/setting-up-login-free-portal-access-1289420880.html


Anyone has succeed? Requiring customers have an access to Atlassian is non-intuitive. 

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 12, 2023

Yes, it has worked fine for me, with several clients.  Where is it going wrong for you?  Are you skipping parts of it?

Yuwen He October 12, 2023

Hi Nic,

I simply don't find the option "Configuration" for JSM.

To allow login-free access for your whole instance:

  1. Go to Administration > Applications.

  2. Under Jira Service Management, select Configuration.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 12, 2023

That suggests that you are not logging in with an account that has administration rights.

Yuwen He November 9, 2023

Interesting! Sorry for the late response. 

This is what I see on the administration page, and I've been given admin rights. Screenshot 2023-11-09 at 12.39.32.png

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 9, 2023

That's not Jira admin, it's site admin.  You need to configure this in Jira.

Like Yuwen He likes this
Yuwen He November 9, 2023

That's so true. Being unable to edit outgoing mail, I guess I don't have enough permission?

Screenshot 2023-11-09 at 17.19.47.png

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