Create a JIRA Software ticket from a JIRA Service Desk Ticket

[Kathleen Hamilton]

When a bug is reported in JIRA Service Desk we have a workflow that includes a status of "Development". When a JSD ticket is moved to that status can the system auto-create a JIRA Software ticket without manual intervention? We are in the Cloud and the JIRA Software can be either a team or company managed project. 

[Joseph Chung Yin · Accepted solution]

@Kathleen Hamilton -

Hi Kathleen:

Yes, you can use Automation for Jira and create a rule to create issue in your JSM project(s) or other Jira Software project(s) when the JSM bug issue is moved to Development WF status.  The key will be the rule actor (one can configured in the rule setup) must also have Jira software license + appropriate permission to create the issue.

Take a look at the following link for more details on Automation for Jira (it comes with your Cloud env out of the box) - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

The rule will looks something like this -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.