You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I am trying to create tickets in Service Desk that are from Voice Mail messages created from a Teams Call Queue. It works fine if the VM is left from an internal caller. However, if the call is from an external caller the ticket will fail to get created because the email address is invalid. For instance the FROM address will be the Caller's phone number from callerID instead of an email with an @ address.
From: "CallerID Name" <+1 xxxxxxxxxx>