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Create Tickets from Teams Voicemail

Nick Thoman
Nick Thoman Oct 23, 2023

I am trying to create tickets in Service Desk that are from Voice Mail messages created from a Teams Call Queue. It works fine if the VM is left from an internal caller. However, if the call is from an external caller the ticket will fail to get created because the email address is invalid. For instance the FROM address will be the Caller's phone number from callerID instead of an email with an @ address.

From: "CallerID Name" <+1 xxxxxxxxxx>

 

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