Create Request Automatically Assign Reporter

[AJohnston]

I'm using Automation to create a second request when the first is created. The goal is that any given user can submit a request to access an application, and if it's a specific application, a second request is created on behalf of a selected user (like their manager). The problem I'm running into is that automation only allows the request's reporter to the user who initiated the request. Is there a way to automatically select the reporter based on a user's manager (selected by the user in the initiating request, or maybe selected through their profiles)?

[Matthias Gaiser [K15t] · Accepted solution]

Hi @AJohnston

are you familiar with Smart Values in Automation? Using Smart values, you could set the user based on e.g. some custom field in the first request, issue properties or a similar place.

Would that help?

Matthias.

[AJohnston]

Thanks Matthias! Between your article and this one I was able to come up with this:

{
    "fields": {
        "reporter": id : "{{Manager Name.accountId}}"
    }
}

However, because the value is supposed to come from the initiating request, I'm not sure this would work. I'm very green to Jira's way of doing things, so apologies for the noob questions.

[AJohnston]

I can probably copy the value from the initiating request into this new one, and then use that value, but I don't know if that's the best way to do this.

[Matthias Gaiser [K15t]]

Hi @AJohnston

your rule could look like this:

My example assumes that your user field in the initial request is named "User Field".

Best luck in creating your own automation/optimization.

Cheers,
Matthias.

[AJohnston]

Ahhhh! I didn't know I could do that! I thought I had to go below to enter variables! Thank you so much!

[Matthias Gaiser [K15t]]

I also only discovered it the other day.. 😊