Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Create Request Automatically Assign Reporter


I'm using Automation to create a second request when the first is created. The goal is that any given user can submit a request to access an application, and if it's a specific application, a second request is created on behalf of a selected user (like their manager). The problem I'm running into is that automation only allows the request's reporter to the user who initiated the request. Is there a way to automatically select the reporter based on a user's manager (selected by the user in the initiating request, or maybe selected through their profiles)?

Screenshot 2022-05-02 085717.png

1 answer

1 accepted

3 votes
Answer accepted

Hi @AJohnston

are you familiar with Smart Values in Automation? Using Smart values, you could set the user based on e.g. some custom field in the first request, issue properties or a similar place.

Would that help?


Thanks Matthias! Between your article and this one I was able to come up with this:

"fields": {
"reporter": id : "{{Manager Name.accountId}}"

However, because the value is supposed to come from the initiating request, I'm not sure this would work. I'm very green to Jira's way of doing things, so apologies for the noob questions.

I can probably copy the value from the initiating request into this new one, and then use that value, but I don't know if that's the best way to do this.

Like Matthias Gaiser _K15t_ likes this

Hi @AJohnston

your rule could look like this:

Screenshot 2022-05-02 at 23.57.06.png

My example assumes that your user field in the initial request is named "User Field".

Best luck in creating your own automation/optimization.


Like AJohnston likes this

Ahhhh! I didn't know I could do that! I thought I had to go below to enter variables! Thank you so much!

Like Matthias Gaiser _K15t_ likes this

I also only discovered it the other day.. 😊

Like AJohnston likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

331 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you