Create Object in Jira Insight

[Marina Vital]

Good afternoon everyone!

I'm trying to create an object in Jira Insight by Automations, but I can't copy the value of the "Approvers" field to Jira Insight. Is there any way to do this?

In Jira Management we use the field "users pickers" listing Confluence users and in Jira Insight the user group is also from Confluence.

Thanks!

Jira Insight:

[Angélica Luz · Accepted solution]

Hello Marina,

Thank you for reaching out to Atlassian Community!

When working with user attributes on Insight, it’s necessary to use the Account ID instead of the Display name, since there can be more than one user with the same name and the Account ID is unique.   

That said, you can use the smart value below that will get the approver from the ticket and add it to the Insight object:

{{issue.approvers.accountid}}

Note that, it will only work when adding only one approver to the ticket because it’s not possible to append values on a field. So, in case two or more approvers are added to the ticket, the automation will fail.

There is a feature request suggesting improvements for that:

• Ability to append Insight objects when using the Edit issue action

Hope this helps!

If you have any other questions regarding this matter, please let us know.

​​Kind regards,
Angélica

[Marina Vital]

Hi @Angélica Luz ,

Thank you very much, we managed to do with your tip. Can you let me know if taking the attachments is also possible?

[Angélica Luz]

Hi @Marina Vital,

I'm glad we could help!

Regarding the attachments, currently, it's not considered an attribute so it won't be possible to copy the attachment of the ticket to an object.

Based on your question, we created a feature request suggesting this option:

• Ability to copy attachments to Object via Automation 

Please, vote and also watch the feature above to receive updates from our product managers.

Kind regards,
Angélica

[Marina Vital]

Thanks @Angélica Luz !