Create Comment-Related SLA

[Ben Leibert]

Hi everyone,

We have requirements to comment on tickets at intervals dependent on each ticket’s priority. A high-priority ticket, for instance, may require a daily comment (status update) until resolved. The SLA’s timer shouldn’t depend on nor be reset by customers leaving comments of their own.

Is there any way to define such an SLA within Service Desk Cloud? I’ve done some searching, and came across this thread, but don’t really see anything quite right.

Thank you,
Ben Leibert

[Management]

Hi Atlassian team,

Our operations need exactly the requirements explained on this request. Is any way to get this requirements configured as SLA

Thank you