Copied Notification Scheme Not Sending Email on "Issue Created"

[Supakij Ngamwongpaiboon]

Hi All,

I copied a notification scheme that was successfully sending emails on creation of new requests, but with the new scheme assigned to the service board, no emails indicating a "new request was created" was sent.

Is there something I'm missing or have to set in the managed service board specifically for these notifications to send on creation of request?

[Florian PEREZ · Accepted solution]

Hello, you should try to see the notification helper in order to see what's wrong.

It could be many things but a assume since it work on the previous project that :

• You miss a specific group in you project
• You miss the trigger in the workflow in the postfunction. 

Notification helper should help you identify where the problem is located!

Hope this help!