Control email notifications for customers when using JSM and slack

[Johan Hörnqvist]

Customers complain about recieving too many email notifications from JIRA for every message chatting in slack over "tickets"

Is there a way to control this? Or Do every customer have to create an atlassian account and tune their email notification settings?

While researching i also tried to add our email domain in Jira but it never checks out even though i've made all the right settings. Did anyone get them to work?

[Alex Koxaras -Relational-]

Hi @Johan Hörnqvist and welcome to the community,

Are your customers Jira users as well, or simply customers? If the latter, then you can control what the customer receives under project > project settings > customers notifications. You may toggle the switch off for all notifications you don't want them to receive.

If your customers are jira users are well, and you have set to receive both of customers notifications, as well as jira notifications, then you either switch this option off, or you adjust both notifications.