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Continue seeing: Your subscription for Halp is over. Please select a new plan to continue using Halp

Taber
Taber
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March 20, 2024

Hi there,

No matter what I do, I can't seem to get rid of the "Your subscription for Halp is over. Please select a new plan to continue using Halp." bot response when setting up our Slack channel.

I've reviewed this KB entry, I've completely nuked projects, queues, etc., but there has been no change.

Does anyone have a more detailed explanation of where to confirm I have archived/deleted everything required?

Thanks!

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2024

Hi @Taber Sorry to hear about this problem.  I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-983273

 

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Ste Wright
Ste Wright
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March 23, 2024

Hi @Taber 

It might be worth contacting Atlassian Support for assistance - you can do so from here: https://support.atlassian.com/contact/#/

You do mention you're on a Free plan though, which does not grant you support access. Is this correct?

Ste

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