Connected email account on JSM doesn't create a issue!

Darkstar July 4, 2024

So I have connected a custom Support email (Microsoft O365 email) and it says ENABLED in settings. I am receiving emails to it - but JSM doesn't pickup or create new issues. 

I have tried everything - it is enabled under email requests in channels. 


Support-Queues-Service-project-Jira.png

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2024

Hi @Darkstar , can you have a look at the email logs and assess what it is telling you? Feel free to share a Screenshot.

Darkstar July 4, 2024

They are empty - I looked! The `@atlassian.net` ID works fine. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2024

Thanks @Darkstar . if you don't see any log then that tells me the emails are not arriving in the Jira email handler. It is possible that your exchange server is marking these as spam or something similar. I will check with your IT group if that is not you and check the exchange logs.

Darkstar July 4, 2024

Thank you Jack - but I am receiving the emails on that account - so its definitely working!

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