Connect a custom email account Using google groups

[Lamont Chambers]

If I have a google groups, can I connect that to the custom email account? I am trying to connect a custom email so that people can email in their support issues utilizing a google groups we set up. Has anyone attempted this before?

[Angélica Luz]

Hello @Lamont Chambers,

Welcome to the Atlassian Community!

When using a Service Management project, it's possible to add a custom email to receive requests, but not Google groups. 

The email used on a service project must be specifically for that and no one should have access to its inbox (only an administrator) to make sure Jira will read the emails and create the tickets correctly.

• Add a custom email account

There is a feature request suggesting improvements for that:

• Ability to use Google Group email for email request

Please, click on vote and watch to receive updates about the feature.

Kind regards,
Angélica