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Connect a custom email account Using google groups

If I have a google groups, can I connect that to the custom email account? I am trying to connect a custom email so that people can email in their support issues utilizing a google groups we set up. Has anyone attempted this before?

1 answer

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Hello @Lamont Chambers,

Welcome to the Atlassian Community!

When using a Service Management project, it's possible to add a custom email to receive requests, but not Google groups. 

The email used on a service project must be specifically for that and no one should have access to its inbox (only an administrator) to make sure Jira will read the emails and create the tickets correctly.

There is a feature request suggesting improvements for that:

Please, click on vote and watch to receive updates about the feature.

Kind regards,
Angélica

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