Hi there,
I have a people schema in assets and a hardware one. The Owner in Hardware is a object referencing a person in People.
When I put in a ticket though for this person, even if it is a ticket where the hardware item is not selected if I go into the graph view in assets, click on the hardware asset for a person all the issues for that person appear as linked issues.
I get if I am in the people graph I would see all the linked issues where that person is the reporter, but I thought in the hardware item in that schema I would only see issues where that hardware was a selected item from an assets field.
Should I be using a particular 'Additional Value' for the Object that is linking back to People?
Is there a way to turn off the 'Linked issues' in a schema in Assets.
Hi @Ste404
When all issues related to a person are displayed in the graph view of a hardware asset, it's likely due to how the Asset-Object-Link is configured.
In your setup, since the Owner in the Hardware schema is an object referencing a person in the People schema, any issue involving that person, irrespective of the specific hardware item, might be shown in the graph view. This is because the link is between the person and the hardware, so any issue involving the person could be interpreted as relevant to the hardware.
To ensure that only issues where the hardware item is specifically referenced appear in the graph view, consider the following:
Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.
Regards,
Eugenio
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