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I had a list of service desk customers added to an org for issue creation automation purposes. I've added a few as confluence guests. (Same email address.) Now I have two separate users and I'm not sure how to move the internal guest to the org.
I had to to this too. Doesn't seem like a good long-term nor scalable solution.
But seems to be known and accepted by Atlassian.
Related issue here: Confluence Guest users are not able to view KB articles on JSM Portal
Very strange, I have the same issue.
First I only used Service Management Customers / Organisations where I added customers.
Now by discovering het Confluence Guest user feature, I added customers that already had JSM portal access as Confluence Guests using the same email address.
When they "complete there account" for the Confluence Guest access, they cannot access there create JSM tickets anymore.
No instead of removing them as customers in JSM, I added them again to see what will happen now