Configuring multiple SSO for Customer portal

[Ravi Chaganti]

We have multiple projects in Service Management and we want to give for our customer portal and need to configure multiple SSO per each customer requirement

Looking for any suggestion.

Thank you

[Marc - Devoteam]

Hi @Ravi Chaganti 

SSO is something a part from new JSM Customer role.

All about this new role is explained here: https://community.atlassian.com/t5/Jira-Service-Management-articles/A-dedicated-product-access-role-for-internal-customers-in-Jira/ba-p/2279244

The new JSM Customer role introduce a way to restrict portals access to internal customer with specific groups and members..

SSO is a way to log into your Atlassian Cloud platform, then based on memberships and permissions, internal users will be able to access or not access projects and portals.

Make sure to check that new users get the correct product access like mention in the link above...

Also make sure to use the proper settings on each JSM project you have created in your platform to allow or not allow internal user as customers with the new customer role.

Then you can activate SSO, SSO won't affect membership and/or products access like I said before.