Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Configure the screen for subtask issue types in a JSD project?

We are using Jira Service Desk (Jira Service Management) and we have customers using it.

For some of the requests that come in, we're creating a subtask to help track the work and assign that subtask out to a different team.

Unfortunately, when we try to edit the fields for this subtask, the "Configure" button is grayed out and we see this message:

"You can't configure the layout of an issue while it doesn't have a request type."

 

This is making it really hard for our agents to actually work and complete these subtasks because we can't configure the fields that they see (or don't see).

We've tried to create a request type associated with the subtask issue type for this project, but that doesn't work either: we can't directly create a request type that opens a subtask issue type (which makes sense: subtask issue types can't be unparented).

Thus: how do we configure the subtask issue type for this project?

 

(Note: we've already tried editing the screen, and that works for the old issue view, but those changes aren't persisting for the new issue view).

 

1 answer

Any update?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you