Configure only notificacion send to Reporter and Request participants

[Easyprof Support]

At the moment every notification is sent to the whole organization and that is a problem for us. I would like the notifications to be sent only to the Reporter and Request participants of the issue.

Can you tell me how to configure this theme?

[Hans Polder _Devoteam_]

Hi and welcome to the community!

Can you share some screenshots of your configuration (redacted where needed)?

Please also refer to https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/.

Here, you can find a lot of information on how to set up your notifications. We'd be willing to assist, but we need some more information and context to give a better answer. Keep in mind that we are fellow users and not Atlassian employees, hence we don't have access to your environment :)

[Easyprof Support]

Thank you for your answer,

From the portal form there is a field “Shared with” that I don't know where to remove since I don't want it to be shared with anything.

[Hans Polder _Devoteam_]

Hi, it would help to have a bigger screenshot to get some more context. As per the documentation I have linked before, you should search for solutions in either the Customer Notifications or General Notifications configurations in your project.

The dropdown you've highlighted in your last reply is basically used to add more 'Request Participants' to the ticket.

If you have trouble sharing more detailed information (as this is still a public forum), you could also raise a support ticket with Atlassian Support themselves. They should surely be able to help you more specifically. This will enable your request and screenshots to be only available to a very small group of people, and if you provide limited-time access to the Atlassian Support Engineer they should surely be able to help you understand the issue better. You can raise a support ticket via https://support.atlassian.com (use the button at the bottom of the page).

If you're willing to share more information here, I'll also be glad to help where possible!

[Easyprof Support]

I need to remove in the portal forms the “share” field but I don't see the option, I can add fields do many things but I can't find remove that field.

That is a very serious problem for us.

[Hans Polder _Devoteam_]

Hi,

Do you see any field called 'Participants' in your Request Form? In my test environment, I have a similar experience as you, but when I remove the 'Participants' field, it removes the dropdown that you highlighted.

However, customers are still able to share it from the ticket itself after it is created.

You can specify in the Project Settings > Access > Customer permissions which 'other customers' someone is able to see when using this field. There, you can somewhat limit it to only seeing others from the same organization, instead of being able to select people outside it as well.

Can you share the problems you are facing in more detail? Why is it a problem that users can share tickets with others?