Configure dynamic approvals based on certain fields in JSM

Rita Deo June 12, 2023

Based on components and region, I need to assign different set of approval groups.

Eg: If an issue is in Status A, assign Approval group A

If an issue transitions to Status B, assign Approval group B.

What is the best possible approach for the above use case ? Do I need to create automated rules ?

We have JSM enterprise version.

1 answer

2 votes
Mikael Sandberg
Community Leader
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June 12, 2023

You could do this with automation and Assets. I do this for promotions and transfers, based on the department we have different people that needs to approve. I then have an automation that sets the approvers by looking up the department in assets to get the approvers.

AS March 13, 2024

@Mikael Sandberg Are you willing to share the automation? I am struggling with this piece. 

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Here is part of what it looks like, I have an if/else component for each approver group that needs to be added so they all look the same:

Screenshot 2024-03-13 at 8.57.27 AM.png

Because I am using the user attribute in Assets I can just paste the approver directly in to the field, since the value returned from Assets is their Atlassian Id.

Like AS likes this
AS March 13, 2024

Thank you for sharing. I will take a look at this and try a version of this next week. Much Appreciated.

Like Mikael Sandberg likes this

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