Configure dynamic approvals based on certain fields in JSM

[Rita Deo]

Based on components and region, I need to assign different set of approval groups.

Eg: If an issue is in Status A, assign Approval group A

If an issue transitions to Status B, assign Approval group B.

What is the best possible approach for the above use case ? Do I need to create automated rules ?

We have JSM enterprise version.

[Mikael Sandberg]

You could do this with automation and Assets. I do this for promotions and transfers, based on the department we have different people that needs to approve. I then have an automation that sets the approvers by looking up the department in assets to get the approvers.

[AS]

@Mikael Sandberg Are you willing to share the automation? I am struggling with this piece. 

[Mikael Sandberg]

Here is part of what it looks like, I have an if/else component for each approver group that needs to be added so they all look the same:

Because I am using the user attribute in Assets I can just paste the approver directly in to the field, since the value returned from Assets is their Atlassian Id.

[AS]

Thank you for sharing. I will take a look at this and try a version of this next week. Much Appreciated.