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Configurar una incidencias a una cola en particular

Edited

Good morning, I am in a project to integrate the products atlassian, jira work management, jira software and jira service management,

I am trying that according to the type of client request it reaches a predetermined queue

example: if the portal request is from Human Resources, reach the Human Resources queue of the agent enjira service management

Can you help me how to configure it please

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