Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Component to generate tickets from emails

Usuario Incidencias MPR
Usuario Incidencias MPR
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 26, 2024

 

 

We are facing a problem using the mail handlers, since when a user sends an email to an issue to leave their comment, it does not leave the information of who triggered it. This is important because many times they authorize or approve through an email and if they do not leave their name or signature in the email, it is not possible to know who left that comment.

Answer
Watch
Like # people like this
94 views

1 answer

0 votes
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 28, 2024

Hi @Usuario Incidencias MPR  - Welcome to the Atlassian Community!

It should be capturing the email address of the person responding to the email as the person creating the comments. 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

    See all events