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Completed tickets continue to be displayed.

Alexander Onoprienko
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 10, 2023

Hello everyone, I have a problem, and it seems that no matter whether I've changed the property or adjusted the follow-up functions in the workflow, whenever I mark a ticket as "completed," it still appears in the ticket system. Can someone help me with this

2 answers

1 vote
Sanjog Sigdel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 10, 2023

Hello @Alexander Onoprienko 

Welcome to the community.

A similar conversation is ongoing on the closed tickets are still displaying in the board. It is actually due to the column statuses not mapped properly.

Please go through the post.

1 vote
Keith Jones
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Oct 10, 2023

Where are you seeing these issues? Do you have a filter that explicitly filters out issues in a closed status? Are you looking at queues? Completed issues don't get deleted, you just don't include them in certain views. The Status Category is great for handling this, as you don't have to filter out all completes statuses individually (closed, completed, resolved, etc.)

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