Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Completed tickets continue to be displayed.

Alexander Onoprienko
Alexander Onoprienko
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
Oct 10, 2023

Hello everyone, I have a problem, and it seems that no matter whether I've changed the property or adjusted the follow-up functions in the workflow, whenever I mark a ticket as "completed," it still appears in the ticket system. Can someone help me with this

Answer
Watch
Like Be the first to like this
98 views

2 answers

1 vote
Sanjog Sigdel
Sanjog Sigdel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Oct 10, 2023

Hello @Alexander Onoprienko 

Welcome to the community.

A similar conversation is ongoing on the closed tickets are still displaying in the board. It is actually due to the column statuses not mapped properly.

https://community.atlassian.com/t5/Jira-Software-questions/Closed-Epics-are-displayed-on-the-Epic-Tab/qaq-p/2496967#M294243

Please go through the post.

Reply
1 vote
Keith Jones
Keith Jones
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Oct 10, 2023

Where are you seeing these issues? Do you have a filter that explicitly filters out issues in a closed status? Are you looking at queues? Completed issues don't get deleted, you just don't include them in certain views. The Status Category is great for handling this, as you don't have to filter out all completes statuses individually (closed, completed, resolved, etc.)

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events