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Como limitar el que determinados remitentes puedan abrir tickets por email

Francisco Javier Moreno
Francisco Javier Moreno Apr 03, 2023

Me gustaria limitar que solo los tecnicos puedan abrir tickets por email y obligar al resto de usurios a que utilicen la web para abrirn un ticket a tecnología

 

Saludos

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Joseph Chung Yin
Joseph Chung Yin
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Apr 03, 2023

@Francisco Javier Moreno -

You can configure the Manage allowlist to control which domain the sender are coming from, thus only if the sender domain matches, then the email request will be processed.  Otherwise, they will be rejected.

Add a domain to your allowlist

  1. From your service project, go to Project settings > Email requests.

  2. Select More (..)> Manage allowlist.

  3. Select + Add domain name.

  4. Enter the domain name (do not include @).

  5. Select Save ().

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Francisco Javier Moreno
Francisco Javier Moreno Apr 03, 2023 • edited

Gracias por su pronta respuesta.

Conocía esta opción pero no quiero permitir un dominio completo solo unas pocas direcciones de correo electrónico de ese dominio

Alguna idea ?

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