Is there a way to make Jira autofill a comment, but allow the Jira user to edit it before it is sent to a customer? This would be similar to Solutions in Salesforce.
I have a group of message templates that are used under specific circumstances, but sometimes an agent may need to combine multiple or may need to fill in a blank with something that's not easily replaced with a smart variable, so just having them do something like select a label and having an automation that runs to leave a reply to the customer won't work. Is there a way to save these templates in Jira and have them populate in the comments section but not automatically send to a customer?
(I'm not asking about the email templates like those that are used when a ticket is created, customer is invited, etc)
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