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Comment history in customer email notifications

Simon Zunic
Simon Zunic January 9, 2025

 

 

Hi, I'm using "Jira Service Management". The customer would like to get an email notifications, which includes the full history of comments related to this incident. Are there any option to achieve this?

 

 

 

 

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Marc - Devoteam
Marc - Devoteam
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January 9, 2025

Hi @Simon Zunic 

You could create an automation rule based upon a manual trigger.

Then add an email action where in the body you specify the smart value,  {{issue.comments}} to pull all comments from that issue.

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