Comment Channel Source on Jira Automation

[Marcos Sciarra]

I wonder if is there a way to know if a comment added comes from email / portal / api, etc.; channel source.

I would like to filter some automation depending on the source of the comment.

Kind regards!

Marcos

[Matthias Gaiser _K15t_]

Hi @Marcos Sciarra

there is at least some pointer in that direction. Every incoming email adds a property to the comment with the key sd.comment.email.email.list. If this is present, you can assume the comment was posted via email.

If you'd like to use it in an Automation, you could add a trigger for comments and use a smart value like this one to access it:

{{comment.properties."sd.comment.email.email.list"}}

In order to have a look at the content of the comment properties, these REST endpoints might be helpful:

• Get all comments for an issue
• Get properties for a comment
• Get comment property

Hope this helps,
Matthias.