Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Comment Channel Source on Jira Automation

I wonder if is there a way to know if a comment added comes from email / portal / api, etc.; channel source.

I would like to filter some automation depending on the source of the comment.

Kind regards!


1 answer

1 vote

Hi @Marcos Sciarra

there is at least some pointer in that direction. Every incoming email adds a property to the comment with the key If this is present, you can assume the comment was posted via email.

If you'd like to use it in an Automation, you could add a trigger for comments and use a smart value like this one to access it:


In order to have a look at the content of the comment properties, these REST endpoints might be helpful:

Hope this helps,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

103 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you