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Closing automation between two incidents

Good day

I have a flow as follows:

An incident is created and I follow the flow of the states, so when it reaches the change management field, it creates a ticket for me and links it to the incident, so I would like that when the change management ticket is followed in the state "closed" the current incident that was created at the beginning is closed and is automatically resolved.

 

 

Incidet Workflow:

when it reaches the change management state it creates an issue called change management

Workflows incident.png

 

 

Change workflows:

 

cuando se crea crea la incidencia lo asigna como un cambio, lo qeu necesito es que cuando quede en cerrado el flujo de indicentes vea que la gestion de cambio se cerro y el automaticamente lo resuelva

 

Gestion de cambios.png

 

 

 

1 answer

1 accepted

1 vote
Answer accepted

@Juan Carlos Cardenas Padilla 

I believe if you use the the trigger "When issue Transition" with a condition of the status and issue type and add a branch by linked issue ( be sure to include how they are linked inward and outward).
You can then add the transition action for the issue that needs to get put to Done status. The workflow will have to have a transition from where it needs to move to done from so the automation doesn't fail.

The automation should look something like this with the substitute of your issues types and status. If you have to using a JQL query might work better than add two conditions.
Hope this will help.

image.png

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